Privacy Policy

How we collect, use and safeguard your personal information.

Effective Date: 1 January 2026

This Privacy Policy explains how Cossacred, operated by Reocrete (ABN registered in Queensland, Australia), collects, uses, stores and discloses your personal information when you visit our website at cossacred.com, request a quote, place an order or otherwise interact with our concrete supply services. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

  • Full name, company or trading name, and ABN where applicable
  • Email address, phone number and site delivery address
  • Project details such as concrete grade, volume, pour date and site access notes submitted through our quote request and order forms
  • Payment information when you settle invoices through our payment portal
  • Any correspondence you send to us via email at quotes@cossacred.com or through the contact form on our website

1.2 Information Collected Automatically

  • IP address, browser type, operating system and device identifiers
  • Pages visited, time spent on each page, referring URLs and click patterns
  • Cookies and similar tracking technologies as described in our Cookie Policy
  • Data collected through Google Analytics and similar analytics platforms, which may include approximate geographic location based on your IP address

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To prepare and deliver concrete supply quotations tailored to your project requirements
  • To coordinate delivery logistics, including scheduling truck dispatch from the most suitable batch plant in our network of over 60 plants across South East Queensland
  • To process payments and maintain accurate invoicing records
  • To communicate with you about your orders, including delivery confirmations, scheduling changes and follow-up correspondence
  • To improve our website, services and customer experience through analytics and usage data
  • To send you relevant information about our concrete products, seasonal promotions or service updates where you have consented to receive marketing communications
  • To comply with our legal obligations, including record-keeping requirements under Australian taxation and consumer law

3. Sharing Your Information

We do not sell, rent or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • Batch plant operators and delivery partners: We share your delivery address, site access instructions and contact details with the batch plant fulfilling your order and the truck operators delivering your concrete. This is essential to ensure your pour is completed on schedule and to specification.
  • Payment processors: When you make a payment, your financial information is processed by our secure third-party payment provider. We do not store full credit card numbers on our servers.
  • Analytics providers: We use Google Analytics to understand how visitors use our website. Google may process your data in accordance with its own privacy policy.
  • Professional advisors and legal requirements: We may disclose information to our accountants, legal advisors or insurers, or where required by law, court order or regulatory authority.

4. Data Security

We take the security of your personal information seriously. Our website uses TLS/SSL encryption to protect data transmitted between your browser and our servers. Access to personal information within our organisation is restricted to staff members who require it for the purposes described above. We maintain regular backups and apply security updates to our systems. While we implement industry-standard safeguards, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences and analyse site traffic. For comprehensive details on the cookies we use, including how to manage or disable them, please refer to our Cookie Policy.

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate, incomplete or out-of-date information
  • Withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided in Section 8 below. We will respond to your request within 30 days.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote and order records are retained for a minimum of seven years to comply with Australian taxation requirements. Website analytics data is retained in aggregated, anonymised form and is not linked to identifiable individuals after 26 months.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related complaint, please contact us:

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.